Shipping and Returns,
We want you to be delighted with your rug, so if you are not completely satisfied, you may return it to us within 14 days of receipt for a full refund or exchange. To receive a refund, please email us at firstname.lastname@example.org within 48 hours of receiving your purchase.
WE OFFER ONE YEAR TRADE IN EXCHANGE POLICY
For party lovers buy & return :)
We do reserve the right to refund you less the amount of cleaning, if applicable. In such instances, we shall notify you in writing with the costs and confirmation of the refund amount.
Often, we cannot offer refunds or exchanges on custom made rugs. We will make you the second custom and the third one until you're 100% happy! We are the best in custom made for many years.
Often, sale items we offer store credit and one year trade in and exchange policy.
Your purchase will be sent using a reputable courier company and we will email you with a tracking number once your parcel has been dispatched.
Deliveries are made during working hours and will require a signature. Please make sure you send us a valid delivery address and local telephone number.
Once we have received the returned item, we will issue the refund and notify you by email. Refunds will be made against the original payment card and it can take up to 4 working days for your account to be credited.
Please email us if any questions.