We want you to be delighted with your rug, so if you are not completely satisfied, you may return it to us within 14 days of receipt for a full refund or exchange. Keep in mind we offer one year trading policy for other designs or sizes.
The shipping return cost will be your responsibility but it depends on the circumstances.
Customers that purchase our beni rugs for house showing and weekend parties, will pay for all the shipping cost and the cleaning.. Please keep in mind, we are a small boutique.
We can not offer refunds on custom made rugs. We will make you the second custom and the third one until you're 100% happy! We are the best in custom made since 1993 and the founders of this late Moroccan fashion.
Your purchase will be sent using a reputable courier company and we will email you with a tracking number once your parcel has been dispatched.
Deliveries are made during working hours and will require a signature. Please make sure you send us a valid delivery address and local telephone number.
Once we have received the returned item, we will issue the refund and notify you by email. Refunds will be made against the original payment card and it can take up to 3 to 4 working days for your account to be credited.
Please email us if any questions.